Not sure whether BA have employed a company to monitor their T5 online reputation recently, but I’ve had a load of referrals, probably 500% more in the last month or so from folks searching for insight into the new terminal and landing on this page.
I’d never had a comment in six months before now and then suddenly, like London buses, 2 come along within days of each other.
Maybe it’s people wondering if all the fuss has died down and seeing if it’s safe to go back there – it sure is fishy though!
Anyway!
I’ve been in and out of T5 twice in the last couple of weeks and have seen a marked improvement in standards and service.
Firstly I learned from a commenter to ask the taxi driver dropping me off to drive to middle of the terminal set-down so walking to security doesn’t take forever.
That worked!
The first flight was a late one – 10.30pm – to Tel Aviv and check-in went smoothly – other than the bunching up and chatting BA employees seem to do when they’re over-staffed.
There were three around my check-in guy all discussing when they were back in the next day – bit annoying when I’m trying to sweet-talk an upgrade! 🙂
Security was very quick!
Having worked at Harrods for six years in a former life, I know that “cashing up” at the end of the day so you can leave “on time” is crucial to ones sanity, but a glance up now and again from folks in the stores wouldn’t have gone amiss as I did a bit of pre-Christmas idea shopping.
The lounges are great too. Nice decor, moody lighting and decent enough food and wine on tap to ease any flying nerves or assist with the desire to sleep through the journey.
My only complaint would be that I was unlucky enough, on both trips, to be held up at the pasta bar by servers probing the meat sauce with a two-foot metal temperature gauge – a little off-putting to say the least.
The second flight was at 2pm on a Sunday to Seattle and the airport was much more awake.
Buying some Prada (dontchaknow!) aftershave from the duty-free shop I was staggered when the assistant pointed out I could get a gift-box for the same price with the same amount off smelly thrown in for free!
Great customer service! Many wouldn’t have bothered…
I timed both return trips from landing, getting through immigration and baggage claim to exiting via customs and neither took more than 22 minutes!
At Terminal 4 I’d have to tell the taxi driver to turn up 45 minutes after the scheduled landing and more often than not it’d take me an hour to get out into fresh air.
All in all it’s been a much improved experience.
BA have pulled out all the stops and passing through Terminal 5 is now more than a pleasant one.
I’m just curious to know how Virgin manage to get such huge advertising spots throughout the terminal.
I shudder to think how much they’re paying for the privilege!